Kaindl Laminate Flooring - Guarantee

30 years: Residential Guarantee.

  • Abrasion resistance
  • Light fastness
  • Resistance to staining

Conditions of Guarantee

This guarantee only applies to Kaindl products supplied by Carpet Brokers. Our guarantee is valid for all Kaindl Laminate floor coverings which have been laid in rooms where they are exposed to the normal wear for their recommended End Use Category according to EN 685, but not in the event of unusual chemical or mechanical stress. The guarantee applies from the date of purchase onwards. For light commercial applications, the above structural and performance warranties are available for the "Kaindl Laminate FLOORING collection products", for 5 years from the date of purchase. The guarantee is not transferable; its terms apply to the first buyer only.

Floor Laying

A qualified laminate installer must install the flooring. Kaindl Laminate Flooring must be laid as described in the Kaindl Floor-Laying Guide. The Kaindl guarantee does not cover the laying of the product. Fitting of the product with obvious defects affects the guarantee. You will find a copy of Kaindl Floor-Laying Instructions in every third package; more detailed floor laying instructions are available on request from your local Kaindl dealer or via the Internet under www.kaindl.com


Use of the flooring for other than the intended purpose will automatically result in a lapsing of the guarantee as will failure to observe the instructions for the correct cleaning and care of the flooring. On all premises door mats or other suitable dirt inhibiting facilties must be provided at outside entrances. Do not use RUBBER MATS. Compliance with the Cleaning and Care Instructions (copy enclosed in every third package) is a precondition for claims under the guarantee. The end user must be instructed by the dealer/fitter in the correct cleaning procedures. Depreciation through normal wear is not covered by the guarantee. Any application of wax, oil or polish automatically nullifies the guarantee as does the incorrect method of cleaning.

Abrasion resistance

A claim under the guarantee for abrasion defects will be justified if an area of at least one square centimetre of the colour has completely rubbed off. However, rub-off defects restricted to the edges of the panels are not covered by the guarantee. Kaindl Laminates are scratch resistant NOT scratch proof. Where chairs with wheels are used, the floor must be protected by chair mats.

Light fastness

Light fastness according to Blue wool scale not worse than 6. Test method according to EN 20105. With the exception of natural ageing. A natural colour change will take place with exposure to sunlight.

Resistance to staining

In the event of contamination with the following substances: acetone, hand-cream, natural fruit and vegetable drinks, fats, coffee, cola-drinks, nail lacquer or similar products.


Any claim must be made in written form with all required details completed and the original sales receipt. The claim must be lodged within 30 days of the defect in question having become apparent. We reserve the right to inspect the defect ourselves, or to have it inspected by our authorised agents, before recognising any claim.

Compensation under Guarantee

All compensation under guarantee will be strictly in proportion to the market value of the goods in question. Determination of the market value is on the basis of the guarantee period. The compensation payable in the case of:

  • Kaindl Classic Touch 7.0 reduces by    1/5 each 3 years of the original value.
  • Kaindl Classic Touch 8.0 reduces by    1/5 each 6 years of the original value.
  • Kaindl Natural Touch 8.0 reduces by   1/5 each 6 years of the original value.
  • Kaindl Natural Touch 10.0 reduces by 1/5 each 6 years of the original value.
  • Kaindl Soft Touch 8.0 reduces by        1/5 each 6 years of the original value.
  • Kaindl Soft Touch 10.0 reduces by      1/5 each 6 years of the original value.

If the claim under guarantee is recognised, the customer will be provided with the necessary replacement panels free of charge by the dealer from who made the original sale. The costs of laying are to be borne by the customer; consequential losses and costs of any other nature, are not covered by the guarantee. In the event of Kaindl Laminate Flooring not being available in the required colour, a selection will be made from the product range available at that time.

The guarantee is subject to the laws of Austria. The competent court in A-5020 Salzburg shall have the right of exclusive jurisdiction.